Baldy Resort Covid-19 Protocols

Update: 02 October 2020

 

General Protocols

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy Mountain Resort does not require reservations or maximum on hill limitations at this time.

 

Please do not visit Baldy Mountain Resort if you are ill or suspect your may be ill.

 

We ask both our guests and staff to remember, we’re all in this together. Please be patient, be kind, be respectful. The enhanced protocols that have been put in place are for the health and safety of guests, staff and residents.

 

The Federal Government has mandated those who have travelled within the last 14 days are required to self-quarantine. Please do not come to the mountain If you have been out of the country within the last 14 days.

 

Those who may be sick or think they’re sick, please use common sense and avoid going anywhere that may spread any virus, including Covid-19. Please refrain from visiting the mountain if you are in this category.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring guests or staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

BC CENTRE OF DISEASE CONTROL MASKS

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

We will offer masks for sale for a small fee, at guest services, for those who want one.

TYPES OF MASKS

 

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind & be respectful so we’re all safe.

 

Please ensure you wash hands frequently for a minimum of 20 seconds and cough/sneeze into your arm or tissue and remember to wash and/or sanitize your hands immediately. If you are ill, please refrain from visiting the mountain.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

Baldy Mountain Resort does not offer on hill accommodation. Those who utilize private housing on the hill are encouraged to discuss their risks directly with the homeowner with whom they contracted with.  Alternatively, for those using a Ski & Stay partner in Osoyoos or Oliver, please consult with them directly for their protocols.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Covid Assessment

Please do not visit Baldy Mountain Resort if you are ill or suspect you may be ill.

 

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

 

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.

 

Taken from: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html?&utm_campaign=gc-hc-sc-coronavirus2021-ao-2021-0005-10020125402&utm_medium=search&utm_source=google-ads-107800103024&utm_content=text-en-434525470065&utm_term=covid

 

COVID-19 Self Assessment:

https://ca.thrive.health/covid19/en

Corduroy Café & Baldy bar

All protocols are subject to change as per government recommendations or governing authority mandates.

 

We’ve reduced our restaurant and bar capacity to half in order to accomplish spacing in food and beverage areas with a flow through one-way system from outside; up the right side the lodge stairs, through the lodge café and out the back door, around to the left and then back down the front stairs using the right stairs.

 

To avoid close encounters on the stairs going up/down; the bar traffic will flow through a one-way system from outside the lodge, immediate left upstairs before the Café, then outside the upstairs side door, (end of the bar) continue downstairs, to the left and around the outside deck, back down the front stairs using the right stairs. Access to the downstairs washrooms from the bar will be in the same manner.

 

We’ve opened more outdoor seating and we encourage everyone to “brown bag it” and sit only with immediate family members outside or in your vehicle. At this time home lunches will not be permitted within the lodge. We also kindly ask our guests to limit their time within our lounge and café so others have an opportunity to enjoy their meal and beverages within the lodge.

 

We will be operating a BBQ during peak lunch periods during good weather and on busy days to reduce indoor lineups.

 

The Corduroy Café will provide more grab and go prepared meals to reduce lineups at peak periods.

 

We are using single use items as frequently as possible in the bar and café.

 

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

The Baldy Bar has reduced operating hours per government regulations and is mandated to stop selling alcohol at 10pm, and bar closed by 11pm. Food will be limited to a specific menu and meal service will continue to close as per our current operational schedule (subject to change).

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring guests or staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields or masks to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

 

We will offer masks for sale for a small fee, at guest services, for those who want one.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

 

Restaurants, pubs, and other premises serving alcohol:

  • must discontinue liquor sales at 10pm,
  • must not allow liquor to be consumed on premises after 11pm,
  • must close premises by 11pm with patrons leaving premises, unless the premises provides full service meals they may remain open (but liquor sales must not recur until 11am the following day)

Restaurants and other premises must: 

  • determine the number of patrons and staff that can be inside and document this in the COVID-19 safety plan. Baldy may only have 48 people within the cafeteria at one time, 26 on the deck and 50 within the bar.
  • ensure patrons are separated by either a two metre distance or an appropriate barrier. 
  • monitor and control the number of people in the premises
  • assess areas where crowding and congregation of patrons and staff may occur
  • apply guidance and controls for physical distancing measures in these areas and monitor and control these areas
  • ensure patrons remain seated during service, except to use self-serve food or non-alcoholic drink stations, to use the washroom or to leave the premises
  • liquor may only be served to patrons who are seated (unless the premises manufactures liquor, patrons may go to the bar to get a drink, then seat themselves)
  • Seating arrangements for tables, booths and at counters must allow for a two metre space between guests unless the guests are from the same party. Where a two metre space is not possible barriers may be installed instead (described below). 
  • Allow no more than 6 guests to be seated at one table, booth or counter even if they are from the same group.

Premises with food buffets and non-alcoholic beverage self-service stations must 

  • Provide hand washing or hand sanitizing near the station
  • Post signs about hand hygiene and physical distancing measures
  • Implement a frequent cleaning and sanitizing of the station and utensils used at the station, and
  • Take necessary steps to avoid congregation 

Entertainment in restaurants and other premises

Background music provided by a performer or a disc jockey is allowed under these conditions:

  • Performers must be separated from patrons by a 3 metre distance or perform behind a barrier that protects patrons from respiratory droplets.
  • Patrons must not sing, dance or perform Karaoke
  • Music or other background sounds must be no louder than the volume of normal conversation.

In addition

  • Dance floors must be closed
  • Jam and open mic sessions are not allowed

Additional requirements at restaurants to allow for contact tracing: collect the name and phone number or email address of at least one member of every party. Keep this information for 30 days.

 

The Corduroy Café is exempt from contact tracing, however; the Baldy Bar is not. Please be prepared to provide your contact information and party number when at the lounge.

 

Exceptions noted in the order for cafeterias, private clubs (e.g. clubs that require memberships such as the Legion, golf, yacht, or other sporting club) or premises with a liquor manufacturing licence (e.g. a wine, beer or distilled tasting room) are excluded from

  • requirements to have patrons be seated, assigned to a table, booth or counter
  • having dedicated staff to ensure patrons are seated, or congregating in licensed premises 
  • requirements to require patrons be seated when being served alcohol
Day Ticket Kiosk

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Day Ticket sales have been moved to the kiosk outside the lodge so our guests can have more space in outdoor line ups and not be in an enclosed area.

Season Pass sales/replacements will be conducted at the Guest Services building, not at the ticket kiosk. If you have completed your waivers and confirmed eligibility requirements online you season pass will be mailed to you. If you are not able to complete the online portion of the season pass requirements you will need to go to Guest Services to obtain your season pass. (Please see Guest Services section for more details.)

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

We invested in RFID gate technology to assist with contact tracing and fraud prevention. With new RFID technology we will have the ability to record dates of arrival for passholders if we need to reach out to you for contact tracing purposes.

 

For day ticket users who want to leave contact details we will manually enter your details in our system so our RFID can show us you were here and we will be able to contact you if needed.

 

Reloadable RFID day tickets will be in effect this year. The first ticket will need to be purchased at the ticket kiosk but all day tickets thereafter can be purchased online no later than 9am (24 hours in advance) the day before. Our staff will activate your pass for the day and you can walk directly from your car to the lifts.  Online day ticket purchases cannot be made after 9am for the next day as we require 24 hours notice to load the ticket. You must see the ticket agent at the ticket kiosk to reload/pay for your RFID day ticket the day of arrival if not purchased online. Please retain your reloadable RFID day ticket for future use, otherwise you must come by the day ticket kiosk and collect another one. 

 

Day Tickets are like cash. If you lose your day ticket, notify us immediately so we can place a block on it before it is used. Day tickets are nonrefundable if lost or stolen and used before we can block it.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff or guests to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields or masks to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We have hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

We encourage people to use a debit or credit card whenever possible.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Employee Relations & The Public

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Our staff will be monitored for health each day, temperature checks, and PPE such as shields, masks and gloves are provided wherever required or asked for.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields or masks to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

If a guest is incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

Staff must abide by the don’t come to work sick and we’re hiring more standby/on call staff for that.

 

Signs and reminders to staff that handwashing and sanitizing are effective means of limiting and transmitting exposure.

 

We have implemented an employee plan that reduces the risk of Covid-19 exposure. It includes training, written policies and procedures on how to follow precautions.

 

Supervisors and managers will undertake regular workplace inspections.

 

Supervisors and managers have a mandate to ensure our staff’s mental health and wellbeing during this pandemic is cared for. Communication, understanding, reassurance, empathy and sharing concerns (CURES) will be impressed upon our team throughout the season. Violence in the workplace, bullying and harassment are of great concern to us and will not be tolerated by staff to each other, or guests towards our staff.  Please, be kind & be respectful, so we’re all safe.

For Our Employees

Team Member Responsibilities

 

Team Members without symptoms of COVID-19 are to adhere to the following protocols:

 

  • Stay home if you are ill or feeling ill.
  • Wash your hands with soap and water (for at least 20 seconds) before and frequently during your shift, and after your shift has ended.
  • Avoid being in an enclosed space with others, wherever possible.
  • Practice physical distancing.
  • Avoid shaking hands with customers, or team members, nod or wave instead
  • Avoid crowded places and non-essential gatherings
  • Limit contact with people at higher risk
  • Minimize physical interaction with customers and fellow team members, whenever possible
  • Inform your manager immediately if you feel any symptoms of COVID-19.
  • Avoid touching your eyes, nose, or mouth with your hands or when wearing gloves.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands, or sneeze/cough into your elbow.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched objects and workstation surfaces indoors and out.
  • If you identify any unsafe work practices, bring them to the attention of a supervisor, joint health and safety committee or worker representative, and/or union, if present.
  • Stay informed. Information is changing frequently.
  • Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.
  • Staff will be monitored for health each day, temperature checks, and PPE such as shields, masks and gloves are provided wherever required or asked for.

COVID ASSESSMENT:

Please do not come to work at Baldy Mountain Resort if you are ill or suspect you may be ill.

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.

Taken from: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html?&utm_campaign=gc-hc-sc-coronavirus2021-ao-2021-0005-10020125402&utm_medium=search&utm_source=google-ads-107800103024&utm_content=text-en-434525470065&utm_term=covid

COVID-19 Self Assessment:

https://ca.thrive.health/covid19/en

Guest Services

All protocols are subject to change as per government recommendations or governing authority mandates.

 

This year, our rentals and snow school reservations will be done over the telephone, with prepayment by credit card. Waivers will be done online for those who are able to do so. Please see the rentals and snow school section for further details.

 

Our Guest Services building will be providing in person retail, rental and snow school sales this year. We are asking our guests to reserve lessons and rentals in advance thereby lessening lineups and wait times at our various departments. The small kiosk outside the lodge will be the only place to purchase day tickets this season.

 

SEASON PASSES

 

Online waivers will be used to process season passes and passes will be mailed out to those eligible for this option.

 

ELIGIBILITY FOR MAILING SEASON PASSES TO YOU:

 

Season passes will be mailed out to you if you can:

 

  • Use the online waiver service (requires a camera and microphone on your computer, phone or handheld device)
  • Provide a head and shoulders (only) image via email
  • Provide identification and/or applicable status via email (driver’s licence/MSP card) by email

Your season pass will be mailed out to you.

 

If you cannot do any of the following:

  • use the online waiver service
  • email a head and shoulders photo
  • email photo id (ie. driver’s license or MSP)
  • (and if required proof of eligibility: status or student enrollment)

you will be required to come in person to obtain your pass.

 

When emailing this information, please provide your name, address, phone number, date of birth, and most importantly, your order number so we can correspond your details sent to your order.  If you are a family, please send individual emails per person, not as a group email, so we know who is who.

 

You are welcome to provide eligibility by emailing us at passes@skibaldy.com.

 

Corporate passes: We require eligibility verification and sign in sign out privileges to be completed at Guest Services. Your pass will be provided once we can verify you are on the employee list and have signed a waiver. You must sign the pass out and in daily.

 

Season Pass sales/replacements will be conducted at the Guest Services building, not at the ticket kiosk.

 

Day Ticket sales have been moved to the kiosk outside the lodge so our guests can have more space in outdoor line ups and not be in an enclosed area.

 

Day Tickets must be purchased online by 9am the day prior (24 hours in advance) or at the Ticket Kiosk located outside the lodge. You must have a reloadable day ticket to purchase online.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields to wear. Food handlers are required to wear masks,  staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Indoor Areas

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy Mountain resort has a maximum number of Baldy may only have 48 people within the cafeteria at one time, 26 on the deck and 50 within the bar. Guest services may have a maximum number of 12 people in the Guest services building, and the Rentals Department may have a maximum of 6 groups, (maximum group size is 6 people in your family or social bubble).

 

Please ensure you wash hands frequently for a minimum of 20 seconds and cough/sneeze into your arm or tissue and remember to wash and/or sanitize your hands immediately. If you are ill, please refrain from visiting the mountain.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

We will offer masks for sale for a small fee, at guest services, for those who want one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Lift Operations

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Riding lifts will only be permitted with immediate family or social bubble. Singles riders will be on their own chair, unless it’s the Sugarlump, where two single riders will ride on outside seats only.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

We will offer masks for sale for a small fee, at guest services, for those who want one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Outdoors

All protocols are subject to change as per government recommendations or governing authority mandates.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

We will offer masks for sale for a small fee, at guest services, for those who want one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

 

We encourage people to use a debit or credit card unless unable to.

Patrol

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Our patrol office will be required to wear masks with guests including shields and gloves as it’s a health care facility. Regular sanitizing will be done throughout the day. Any guests coming in and out of patrol will be provided with surgical masks as a required protocol, unless incapable of doing so.

 

The medical area will be limited to patients only.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

Rentals

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Reservations must be made over the phone with the Rental Department at 250-498-4086. We will require a credit card to guarantee/hold your reservation and payment for equipment and day tickets (if needed) will be applied one week prior. Cancellations within one week are nonrefundable.

 

Day of/on-hill equipment rentals or changes after online payment, can only be done at Guest Services after 10:00am or when the morning rush has subsided (at our discretion). Requests for afternoon rentals must be done at Guest Services at 10am or later, after crowds disperse or at our discretion.

 

Online waiver signing has been implemented for rental equipment. These should be completed at least 7 days before your arrival or if within 7 days, at time of payment.

 

An email will be sent confirming your equipment rentals along with the necessary forms for preregistration. Please ensure you provide accurate details of your height, weight, shoe size and ability level so our staff can ensure your DIN settings do not need to be readjusted and cause delays at the rentals pick up location. Please return any required details 7 days prior, or immediately if reservations were done within 7 days.

 

PLEASE DO NOT GO TO GUEST SERVICES IF YOU HAVE:

  • paid for your lesson and/or rentals over the phone and
  • signed your snowschool and/or equipment rentals waiver online.

 

If your snowschool lesson includes rental equipment:

Please bring your rental email with proof of payment to the rentals department and wait for your opportunity to check in and collect your equipment. Only one adult (19+) may accompany minors into the rentals building at a time. If you do not require equipment, please do not enter the building.

 

 

If you have lessons only (no equipment rental):

Please bring your snowschool email confirmation, detailing who your instructor is and where you will meet on the day and time of your lesson. Please meet your instructor at the station listed on your email at least 10 minutes prior. If you require a day ticket, your snowschool instructor will give it to you at your meeting station.

 

PLEASE GO TO GUEST SERVICES IF:

  • you are unable to sign your snowschool or rental equipment waiver online or
  • cannot provide payment over the phone for snowschool or rental equipment or
  • need to make a reservation for that day’s afternoon lesson or equipment rental

For same day rental equipment and/or lessons please register at Guest Services and complete the required paperwork before going to the rentals department  or meeting your instructor (if booked). Day tickets will be provided, if needed, at Guest Services. We ask our guests to arrive early at Guest Services to ensure there is plenty of time to work through any paperwork you may not have completed online and still collect your equipment and make your lesson.

 

 

We’ve opened up room in the rentals to accommodate one individual guest on either end of the benches for equipment set up, to a maximum of 6 in one social/family group. We will have barriers between all benches for guest safety and benches will be sanitized between guests.

 

Equipment will be sanitized for your protection prior to pick up.

 

Equipment must be returned no later than 4pm or late fees will apply. When returning equipment, please meet outside the front of the rentals building. A staff member will meet you to review your equipment and sign off/close your rental order.

 

Any issues and concerns should be taken care of over the telephone, or in person at the Guest Services building whenever possible.

 

Personal items may not be left within the building. After collecting your equipment, please ensure you remove them and place them in your vehicle for safe keeping.

 

Lost and found items will not be available for personal use. If you are missing an item, we do sell new items in the retail department at Guest Services.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

We have installed live security cameras across the resort that record and save 24 hours/day/365 days a year. This is to help protect our guest’s belongings left in their vehicles. You should be aware; we do not accept responsibility of theft or damage to your car or personal items left inside your vehicle. We highly recommend only bringing the necessary items needed for your outdoor activities.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring guests or staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

We ask you to refrain from visiting the hill if you cannot conform to any of these regulations.

Repairs/Waxing

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy is not able to provide repairs to skis or boards, including bindings and grinding.

 

Any waxing can only be done on a first come first served basis between 1:30 and 3:30pm, (pick up by 4pm) or you are welcome to leave your equipment overnight and they will be worked on the next morning. You will be called when they are ready for pick up. There is no guarantee of the pick up time, as it depends on the number of skis being dropped off. Skis will be available for pick up at the Guest Services building and brought over to you from the rentals department. Sanitized and ready to go.

 

Please bring your equipment to Guest Services and we will ensure it gets delivered to the rentals department.

Snowschool

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Reservations must be made over the phone with the Snow School Department at 250-498-4086. We will require a credit card to guarantee/hold your reservation and payment for lessons and day tickets (if needed) will be applied one week prior. Cancellations within one week are nonrefundable.

 

Day of/on-hill lesson reservations or changes after online payment, can only be done at Guest Services after 10:00am or when the morning rush has subsided (at our discretion). Requests for the afternoon reservation must be done at Guest Services at 10am or later, after crowds disperse or at our discretion. All paperwork must be completed at Guest Services in these cases.

 

Online waiver signing has been implemented for snow school and rental equipment (if needed). These should be completed at least 7 days before your arrival or if within 7 days, at time of payment.

 

An email will be sent confirming your snow school lesson along with the necessary forms for preregistration and the link to the online waiver(s). Please return any required details 7 days prior, or immediately if reservations were done within 7 days.

 

An email will be sent out 3-7 days prior or at time of confirmation within this time, detailing who your instructor is and where you will meet on the day and time of your lesson. Changes MAY occur, so please keep this in mind.

 

PLEASE DO NOT GO TO GUEST SERVICES IF YOU HAVE:

  • paid for your lesson and/or equipment rentals over the phone and
  • signed your snowschool and/or equipment rentals waiver online.

 

If your snowschool lesson includes rental equipment:

Please bring your rental email with proof of payment to the rentals department and wait for your opportunity to check in and collect your equipment. Only one adult (19+) may accompany minors into the rentals building at a time. If you do not require equipment, please do not enter the building.

 

 

If you have lessons only (no equipment rental):

Please bring your snowschool email confirmation, detailing who your instructor is and where you will meet on the day and time of your lesson. Please meet your instructor at the station listed on your email at least 10 minutes prior. If you require a day ticket, your snowschool instructor will give it to you at your meeting station.

 

PLEASE GO TO GUEST SERVICES IF:

  • you are unable to sign your snowschool or rental equipment waiver online or
  • cannot provide payment over the phone for snowschool or rental equipment or
  • need to make a reservation for that day’s afternoon lesson or equipment rental

For same day rental equipment and/or lessons please register at Guest Services and complete the required paperwork before going to the rentals department (if needed) or meeting your instructor. Day tickets will be provided, if needed, at Guest Services. We ask our guests to arrive early at Guest Services to ensure there is plenty of time to work through any paperwork you may not have completed online and still collect your equipment and make your lesson.

 

Lesson stations will be set up outside by the sprung hut (Big Beige Building below the Magic Carpet and behind Guest Services) so no one is loitering around the lodge, Gust Services or rentals department.

 

On the day of your snow school reservation, please follow the directions on your email or from the Guest Services agent as to where and what time you will be meeting your instructor at the lesson station.

 

If you paid online for a day ticket, your snow school instructor will provide you with your day ticket when you meet at your station. If you paid in the guest services for your lesson and it includes a day ticket it will be given to you at registration/payment.

 

Lost and found items will not be available for personal use. If you are missing an item, we do sell new items in the retail department at Guest Services.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Although there is no government mandate at this time requiring staff to wear masks, and masks are not required on the hill, we encourage you to carry and use a mask. In situations where social distancing may not be possible, we ask you to please use a face mask out of respect for others.

 

Staff working in close contact with guests will have shields to wear. Food handlers are required to wear masks, other staff are encouraged to carry a mask with them at all times, and when incapable of maintaining social distancing are asked to wear it for the safety and comfort of our guests.

 

If you or a minor are incapable of wearing a mask, especially in situations where social distancing may not be possible, we kindly ask everyone, on both sides of the mask, to be please be patient, be kind, be respectful and understanding towards each other.

 

There will be hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

HEALTH & SAFETY INFORMATION
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