Baldy Mountain Resort Covid-19 Protocols

UPDATED: June 9, 2021

All protocols are subject to current federal and provincial health orders and are subject to change without notice.

We are committed to ensuring the health and safety of our guests, staff and local residents. As such, we have implemented certain safety measures and protocols to ensure our guests and staff are able to enjoy safe experiences while visiting with us.

For British Columbia’s latest restart plan information, public health orders and activity/travel advisories, please visit gov.bc.ca.

Travel Advisory

At this time, all non-essential travel should be avoided. This includes travel into and out of British Columbia and between health regions of the province.

Your Responsibility

For the health and safety of fellow guests and staff, please do not visit:

  • If you are showing symptoms of COVID-19. For symptom details visit BC Centre for Disease Control.
  • If you have travelled outside of Canada and returned within the last 14 days. You are not be permitted to visit until you have self-isolated for 14 days.
  • If you live in a household with someone who has COVID-19, or have been exposed to someone sick/infected with COVID-19.

While Visiting Us

While visiting Baldy Mountain Resort please:

  • Follow physical distancing guidelines of 2 metres (6 feet)
  • Follow all limited occupancy signage posted
  • Follow direction from staff (if you have any questions please do not hesitate to ask)
  • Use tap payment when possible

For everyone’s safety and well-being, if you are unable to follow the guidelines and protocols, you will be asked to leave the resort premises.

General Protocols

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy Mountain Resort does not require reservations or maximum on hill limitations at this time.

 

Please do not visit Baldy Mountain Resort if you are ill or suspect your may be ill.

 

We ask both our guests and staff to remember, we’re all in this together. Please be patient, be kind, be respectful. The enhanced protocols that have been put in place are for the health and safety of guests, staff and residents.

 

The Federal Government has mandated those who have travelled within the last 14 days are required to self-quarantine. Please do not come to the mountain If you have been out of the country within the last 14 days.

 

Those who may be sick or think they’re sick, please use common sense and avoid going anywhere that may spread any virus, including Covid-19. Please refrain from visiting the mountain if you are in this category.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

 

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

BC CENTRE OF DISEASE CONTROL MASKS

TYPES OF MASKS

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind & be respectful so we’re all safe.

 

Please ensure you wash hands frequently for a minimum of 20 seconds and cough/sneeze into your arm or tissue and remember to wash and/or sanitize your hands immediately. If you are ill, please refrain from visiting the mountain.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

Baldy Mountain Resort does not offer on hill accommodation. Those who utilize private housing on the hill are encouraged to discuss their risks directly with the homeowner with whom they contracted with.  Alternatively, for those using a Ski & Stay partner in Osoyoos or Oliver, please consult with them directly for their protocols.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Covid Assessment

Please do not visit Baldy Mountain Resort if you are ill or suspect you may be ill.

 

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

 

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.

 

Taken from: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html?&utm_campaign=gc-hc-sc-coronavirus2021-ao-2021-0005-10020125402&utm_medium=search&utm_source=google-ads-107800103024&utm_content=text-en-434525470065&utm_term=covid

 

COVID-19 Self Assessment:

https://ca.thrive.health/covid19/en

Food & Beverage

All protocols are subject to current federal and provincial Health Orders and are subject to change without notice.

Summer 2021

We will be offering outdoor dining during summer operations.  Our BBQ will be operating for food and drink options. All seating will be either at the kiosk or in the covered section on the southside of the lodge.

Masks will be required at all inside areas, will in any line ups, placing your order(s), and while unable to maintain social distancing minimums. Masks may only be remove while seated at your table.

Currently, there are table capacity limits based on physical distancing requirements and other rules, including a maximum of 6 people at a table (not restricted to your household or bubble).

 

Winter 2020-2021

We’ve reduced our restaurant and bar capacity to half in order to accomplish spacing in food and beverage areas with a flow through one-way system from outside; up the right side the lodge stairs, through the lodge café and out the back door, around to the left and then back down the front stairs using the right stairs.

 

To avoid close encounters on the stairs going up/down; the bar traffic will flow through a one-way system from outside the lodge, immediate left upstairs before the Café, then outside the upstairs side door, (end of the bar) continue downstairs, to the left and around the outside deck, back down the front stairs using the right stairs. Access to the downstairs washrooms from the bar will be in the same manner.

 

We’ve opened more outdoor seating and we encourage everyone to “brown bag it” and sit only with immediate family members outside or in your vehicle. At this time home lunches will not be permitted within the lodge. We also kindly ask our guests to limit their time within our lounge and café so others have an opportunity to enjoy their meal and beverages within the lodge.

 

We will be operating a BBQ during peak lunch periods during good weather and on busy days to reduce indoor lineups.

 

The Corduroy Café will provide more grab and go prepared meals to reduce lineups at peak periods.

 

We are using single use items as frequently as possible in the bar and café.

 

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

The Baldy Bar has reduced operating hours per government regulations and is mandated to stop selling alcohol at 10pm, and bar closed by 11pm. Food will be limited to a specific menu and meal service will continue to close as per our current operational schedule (subject to change).

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

 

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

 

Additional requirements at restaurants to allow for contact tracing: collect the name and phone number or email address of at least one member of every party. Keep this information for 30 days.

 

The Corduroy Café is exempt from contact tracing, however; the Baldy Bar is not. Please be prepared to provide your contact information and party number when at the lounge.

 

Exceptions noted in the order for cafeterias, private clubs (e.g. clubs that require memberships such as the Legion, golf, yacht, or other sporting club) or premises with a liquor manufacturing licence (e.g. a wine, beer or distilled tasting room) are excluded from

  • requirements to have patrons be seated, assigned to a table, booth or counter
  • having dedicated staff to ensure patrons are seated, or congregating in licensed premises 
  • requirements to require patrons be seated when being served alcohol
Day Ticket Kiosk

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Day Ticket sales have been moved to the kiosk outside the lodge so our guests can have more space in outdoor line ups and not be in an enclosed area.

Season Pass sales/replacements will be conducted at the Guest Services building, not at the ticket kiosk. If you have completed your waivers and confirmed eligibility requirements online you season pass will be mailed to you. If you are not able to complete the online portion of the season pass requirements you will need to go to Guest Services to obtain your season pass. (Please see Guest Services section for more details.)

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

We invested in RFID gate technology to assist with contact tracing and fraud prevention. With new RFID technology we will have the ability to record dates of arrival for passholders if we need to reach out to you for contact tracing purposes.

 

For day ticket users who want to leave contact details we will manually enter your details in our system so our RFID can show us you were here and we will be able to contact you if needed.

 

Reloadable RFID day tickets will be in effect this year. You must see the ticket agent at the ticket kiosk to reload/pay for your RFID day ticket the day of arrival. Please retain your reloadable RFID day ticket for future use. We are working hard to offer online reloadable day tickets. At this time day tickets/multi use tickets must be purchased at the ticket kiosk.

 

Day Tickets are like cash. If you lose your day ticket, notify us immediately so we can place a block on it before it is used. Day tickets are nonrefundable if lost or stolen and used before we can block it.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

This will be in effect until further notice. Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We have hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

We encourage people to use a debit or credit card whenever possible.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Employee Relations & The Public

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Our staff will be monitored for health each day, temperature checks, and PPE such as shields, masks and gloves are provided wherever required or asked for.

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

Staff must abide by the don’t come to work sick and we’re hiring more standby/on call staff for that.

 

Signs and reminders to staff that handwashing and sanitizing are effective means of limiting and transmitting exposure.

 

We have implemented an employee plan that reduces the risk of Covid-19 exposure. It includes training, written policies and procedures on how to follow precautions.

 

Supervisors and managers will undertake regular workplace inspections.

 

Supervisors and managers have a mandate to ensure our staff’s mental health and wellbeing during this pandemic is cared for. Communication, understanding, reassurance, empathy and sharing concerns (CURES) will be impressed upon our team throughout the season. Violence in the workplace, bullying and harassment are of great concern to us and will not be tolerated by staff to each other, or guests towards our staff.  Please, be kind & be respectful, so we’re all safe.

For Our Employees

Team Member Responsibilities

 

Team Members without symptoms of COVID-19 are to adhere to the following protocols:

 

  • Stay home if you are ill or feeling ill.
  • Wash your hands with soap and water (for at least 20 seconds) before and frequently during your shift, and after your shift has ended.
  • Avoid being in an enclosed space with others, wherever possible.
  • Practice physical distancing.
  • Avoid shaking hands with customers, or team members, nod or wave instead
  • Avoid crowded places and non-essential gatherings
  • Limit contact with people at higher risk
  • Minimize physical interaction with customers and fellow team members, whenever possible
  • Inform your manager immediately if you feel any symptoms of COVID-19.
  • Avoid touching your eyes, nose, or mouth with your hands or when wearing gloves.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands, or sneeze/cough into your elbow.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched objects and workstation surfaces indoors and out.
  • If you identify any unsafe work practices, bring them to the attention of a supervisor, joint health and safety committee or worker representative, and/or union, if present.
  • Stay informed. Information is changing frequently.

 

  • Face coverings will be required in high congestion areas in lift lines and while riding the lifts.
  • Updated: 19 November 2020 (until further notice)

    The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

    The order applies to restaurants at all times when patrons are not eating or drinking.

    This will be in effect until January 8th. Further updates will be made when available.

    If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

    • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
    • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
    • Request that the patron wear a face shield instead.
    • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

     

    We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

     

    Staff will be monitored for health each day, temperature checks, and PPE such as shields, masks and gloves are provided wherever required or asked for.

COVID ASSESSMENT:

Please do not come to work at Baldy Mountain Resort if you are ill or suspect you may be ill.

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.

Taken from: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html?&utm_campaign=gc-hc-sc-coronavirus2021-ao-2021-0005-10020125402&utm_medium=search&utm_source=google-ads-107800103024&utm_content=text-en-434525470065&utm_term=covid

COVID-19 Self Assessment:

https://ca.thrive.health/covid19/en

Guest Services

All protocols are subject to change as per government recommendations or governing authority mandates.

 

This year, our rentals and snow school reservations will be done over the telephone, with prepayment by credit card. Waivers will be done online for those who are able to do so. Please see the rentals and snow school section for further details.

 

Our Guest Services building will be providing in person retail, rental and snow school sales this year. We are asking our guests to reserve lessons and rentals in advance thereby lessening lineups and wait times at our various departments. The small kiosk outside the lodge will be the only place to purchase day tickets this season.

 

SEASON PASSES

 

Online waivers will be used to process season passes and passes will be mailed out to those eligible for this option.

 

ELIGIBILITY FOR MAILING SEASON PASSES TO YOU:

 

Season passes will be mailed out to you if you can:

 

  • Use the online waiver service (requires a camera and microphone on your computer, phone or handheld device)
  • Provide a head and shoulders (only) image via email
  • Provide identification and/or applicable status via email (driver’s licence/MSP card) by email

Your season pass will be mailed out to you.

 

If you cannot do any of the following:

  • use the online waiver service
  • email a head and shoulders photo
  • email photo id (ie. driver’s license or MSP)
  • (and if required proof of eligibility: status or student enrollment)

you will be required to come in person to obtain your pass.

 

When emailing this information, please provide your name, address, phone number, date of birth, and most importantly, your order number so we can correspond your details sent to your order.  If you are a family, please send individual emails per person, not as a group email, so we know who is who.

 

You are welcome to provide eligibility by emailing us at passes@skibaldy.com.

 

Corporate passes: We require eligibility verification and sign in sign out privileges to be completed at Guest Services. Your pass will be provided once we can verify you are on the employee list and have signed a waiver. You must sign the pass out and in daily.

 

Season Pass sales/replacements will be conducted at the Guest Services building, not at the ticket kiosk.

 

Day Ticket sales have been moved to the kiosk outside the lodge so our guests can have more space in outdoor line ups and not be in an enclosed area.

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

Update: 19 November 2020 (until further notice)

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Indoor Areas

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy Mountain resort has a maximum number of Baldy may only have 48 people within the cafeteria at one time, 26 on the deck and 50 within the bar. Guest services may have a maximum number of 6 people in the Guest services building, and the Rentals Department may have a maximum of 6 groups, (maximum group size is 6 people in your family or social bubble). Bathrooms may only have a maximum of 2 people (a child may accompany an adult into the bathroom).

 

Please ensure you wash hands frequently for a minimum of 20 seconds and cough/sneeze into your arm or tissue and remember to wash and/or sanitize your hands immediately. If you are ill, please refrain from visiting the mountain.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

2m/6 foot marking will be clearly visible indoors and out, where needed, for your convenience, along with signs reminding everyone to be kind, be respectful and be safe.

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice)  that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Lift Operations

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Riding lifts will only be permitted with immediate family or social bubble. Singles riders will be on their own chair, unless it’s the Sugarlump, where two single riders will ride on outside seats only.

 

We are requiring face coverings while waiting in all lift lines as well as while riding the lifts.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

Outdoors

All protocols are subject to change as per government recommendations or governing authority mandates.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

 

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

 

We encourage people to use a debit or credit card unless unable to.

Patrol

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Our patrol office will be required to wear masks with guests including shields and gloves as it’s a health care facility. Regular sanitizing will be done throughout the day. Any guests coming in and out of patrol will be provided with surgical masks as a required protocol, unless incapable of doing so.

 

The medical area will be limited to patients only.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We are bringing in hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

Rentals

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Due to Covid-19 Safety Protocols, Baldy Mountain Resort requires reservations by 2pm 48 hours in advance for both rentals and snow school lessons. Please call ahead to prebook, preregister and prepay at: 250 498 4086.

Snow School Reservations for the day of will be subject to availability and for the afternoon lesson only.

Rentals for the same day will not be available until 10am and at our discretion if there are no line ups.

We will require a credit card to guarantee/hold your reservation and payment for equipment and day tickets (if needed) will be applied one week prior. Cancellations within one week are nonrefundable.

 

Day of/on-hill equipment rentals or changes after online payment, can only be done at Guest Services after 10:00am or when the morning rush has subsided (at our discretion). Requests for afternoon rentals must be done at Guest Services at 10am or later, after crowds disperse or at our discretion.

 

Online waiver signing has been implemented for rental equipment. These should be completed at least 7 days before your arrival or if within 7 days, at time of payment.

 

An email will be sent confirming your equipment rentals along with the necessary forms for preregistration. Please ensure you provide accurate details of your height, weight, shoe size and ability level so our staff can ensure your DIN settings do not need to be readjusted and cause delays at the rentals pick up location. Please return any required details 7 days prior, or immediately if reservations were done within 7 days.

 

PLEASE DO NOT GO TO GUEST SERVICES IF YOU HAVE:

  • paid for your lesson and/or rentals over the phone and
  • signed your snowschool and/or equipment rentals waiver online.

 

If your snowschool lesson includes rental equipment:

Please bring your rental email with proof of payment to the rentals department and wait for your opportunity to check in and collect your equipment. Only one adult (19+) may accompany minors into the rentals building at a time. If you do not require equipment, please do not enter the building.

 

 

If you have lessons only (no equipment rental):

Please bring your snowschool email confirmation, detailing who your instructor is and where you will meet on the day and time of your lesson. Please meet your instructor at the station listed on your email at least 10 minutes prior. If you require a day ticket, your snowschool instructor will give it to you at your meeting station.

 

PLEASE GO TO GUEST SERVICES IF:

  • you are unable to sign your snowschool or rental equipment waiver online or
  • cannot provide payment over the phone for snowschool or rental equipment or
  • need to make a reservation for that day’s afternoon lesson or equipment rental

For same day rental equipment and/or lessons please register at Guest Services and complete the required paperwork before going to the rentals department  or meeting your instructor (if booked). Day tickets will be provided, if needed, at Guest Services. We ask our guests to arrive early at Guest Services to ensure there is plenty of time to work through any paperwork you may not have completed online and still collect your equipment and make your lesson.

 

 

We’ve opened up room in the rentals to accommodate one individual guest on either end of the benches for equipment set up, to a maximum of 6 in one social/family group. We will have barriers between all benches for guest safety and benches will be sanitized between guests.

 

Equipment will be sanitized for your protection prior to pick up.

 

Equipment must be returned no later than 4pm or late fees will apply. When returning equipment, please meet outside the front of the rentals building. A staff member will meet you to review your equipment and sign off/close your rental order.

 

Any issues and concerns should be taken care of over the telephone, or in person at the Guest Services building whenever possible.

 

Personal items may not be left within the building. After collecting your equipment, please ensure you remove them and place them in your vehicle for safe keeping.

 

Lost and found items will not be available for personal use. If you are missing an item, we do sell new items in the retail department at Guest Services.

 

Our open lockers/cubbyholes/shelving will be closed to guests this year as there is no way to keep everyone 2m/6 feet away. We are kindly asking our guests to please prepare themselves outside their vehicles and leave their personal belongings inside their vehicle. Please do not leave your personal belongings within the lodge, rentals or guest services departments.

 

We have installed live security cameras across the resort that record and save 24 hours/day/365 days a year. This is to help protect our guest’s belongings left in their vehicles. You should be aware; we do not accept responsibility of theft or damage to your car or personal items left inside your vehicle. We highly recommend only bringing the necessary items needed for your outdoor activities.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice) that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

This will be in effect until January 8th. Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

We ask you to refrain from visiting the hill if you cannot conform to any of these regulations.

Repairs/Waxing

All protocols are subject to change as per government recommendations or governing authority mandates.

 

Baldy is not able to provide repairs to skis or boards, including bindings and grinding.

 

Any waxing can only be done on a first come first served basis between 1:30 and 3:30pm, (pick up by 4pm) or you are welcome to leave your equipment overnight and they will be worked on the next morning. You will be called when they are ready for pick up. There is no guarantee of the pick up time, as it depends on the number of skis being dropped off. Skis will be available for pick up at the Guest Services building and brought over to you from the rentals department. Sanitized and ready to go.

 

Please bring your equipment to Guest Services and we will ensure it gets delivered to the rentals department.

Snowschool

All protocols are subject to change as per government recommendations or governing authority mandates.

Due to Covid-19 Safety Protocols, Baldy Mountain Resort requires reservations by 2pm 48 hours in advance for both rentals and snow school lessons. Please call ahead to prebook, preregister and prepay at: 250 498 4086.

Snow School Reservations for the day of will be subject to availability and for the afternoon lesson only.

Lessons for the same day will not be available until 10am and at our discretion if there are no line ups.

We will require a credit card to guarantee/hold your reservation and payment for equipment and day tickets (if needed) will be applied one week prior/or at time of booking within one week. Cancellations within one week are nonrefundable.

 

Day of/on-hill equipment rentals or changes after online payment, can only be done at Guest Services after 10:00am or when the morning rush has subsided (at our discretion). Requests for afternoon lessons must be done at Guest Services at 10am or later, after crowds disperse or at our discretion.

 

Online waiver signing has been implemented for snow school and rental equipment (if needed). These should be completed at least 7 days before your arrival or if within 7 days, at time of payment.

 

An email will be sent confirming your snow school lesson along with the necessary forms for preregistration and the link to the online waiver(s). Please return any required details 7 days prior, or immediately if reservations were done within 7 days.

 

An email will be sent out 3-7 days prior or at time of confirmation within this time, detailing who your instructor is and where you will meet on the day and time of your lesson. Changes MAY occur, so please keep this in mind.

 

PLEASE DO NOT GO TO GUEST SERVICES IF YOU HAVE:

  • paid for your lesson and/or equipment rentals over the phone and
  • signed your snowschool and/or equipment rentals waiver online.

 

If your snowschool lesson includes rental equipment:

Please bring your rental email with proof of payment to the rentals department and wait for your opportunity to check in and collect your equipment. Only one adult (19+) may accompany minors into the rentals building at a time. If you do not require equipment, please do not enter the building.

 

 

If you have lessons only (no equipment rental):

Please bring your snowschool email confirmation, detailing who your instructor is and where you will meet on the day and time of your lesson. Please meet your instructor at the station listed on your email at least 10 minutes prior. If you require a day ticket, your snowschool instructor will give it to you at your meeting station.

 

PLEASE GO TO GUEST SERVICES IF:

  • you are unable to sign your snowschool or rental equipment waiver online or
  • cannot provide payment over the phone for snowschool or rental equipment or
  • need to make a reservation for that day’s afternoon lesson or equipment rental

For same day rental equipment and/or lessons please register at Guest Services and complete the required paperwork before going to the rentals department (if needed) or meeting your instructor. Day tickets will be provided, if needed, at Guest Services. We ask our guests to arrive early at Guest Services to ensure there is plenty of time to work through any paperwork you may not have completed online and still collect your equipment and make your lesson.

 

Lesson stations will be set up outside by the sprung hut (Big Beige Building below the Magic Carpet and behind Guest Services) so no one is loitering around the lodge, Gust Services or rentals department.

 

On the day of your snow school reservation, please follow the directions on your email or from the Guest Services agent as to where and what time you will be meeting your instructor at the lesson station.

 

If you paid online for a day ticket, your snow school instructor will provide you with your day ticket when you meet at your station. If you paid in the guest services for your lesson and it includes a day ticket it will be given to you at registration/payment.

 

Lost and found items will not be available for personal use. If you are missing an item, we do sell new items in the retail department at Guest Services.

 

The BC government mandate of social distancing is still being implemented: we are asking our guests to kindly keep your distance at all times by at least 2 meters/approx. 6 feet to other patrons. This applies everywhere. Signs will be posted to remind our guests and employees directing them on this social distancing policy and to remind everyone to be kind, be respectful and be safe.

 

 

Face coverings will be required in high congestion areas in lift lines and while riding the lifts.

Update: 19 November 2020 (until further notice)

The BC Government mandated on November 19, 2020 (until further notice)  that wearing masks are now mandatory in all indoor public places, retail spaces and grocery stores, except when eating or drinking. The order applies to common areas in workplaces, including elevators and waiting rooms.

The order applies to restaurants at all times when patrons are not eating or drinking.

This will be in effect until January 8th. Further updates will be made when available.

If you or a minor are incapable of wearing a mask due to a medical exemption during this mandate, especially in situations where social distancing may not be possible please note:

  • People with a medical condition and/or people who cannot put on or remove a mask on their own are exempt
  • It is not our obligation to verify if the patron has a medical condition preventing them from wearing a mask
  • Request that the patron wear a face shield instead.
  • We must record this patron in a contact tracing log, noting their name, email address or phone number, and that they are not wearing a mask because of medical reasons

 

We will offer masks and shields for sale for a small fee, at guest services, for those who need one.

 

There will be hand sanitizer stations throughout the resort, including sniffle stations, outside washroom doors and dining rooms and other public areas.

 

BMR has hired staff specifically for increased cleaning and sanitizing of high-touch surfaces.

 

We will have barriers for stations where needed such as at cash registers or other exposed areas.

 

We encourage people to use a debit or credit card whenever possible.

 

We encourage you to refrain from visiting the hill if you cannot conform to these regulations.

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